Our converter code
We could’ve titled this page “Our Values,” but this code goes beyond what we value—it’s what we plan to deliver to converters like you every day.
Enough said. It’s one thing to react, but it’s another to proact! (We didn’t make this one up. It’s a real word, pinky promise).
This means we’ll...
Uncover your unique needs to provide personalized support
Monitor relevant industry trends on your behalf—all while seeking out your feedback each step of the way
Address any potential supply chain hiccups before they become problems
The heart of every customer engagement revolves around actively listening to my customers to understand their business, inside and out. By learning how our customers operate, I can propose solutions that mold to their specific needs, giving them a truly unrivaled experience on their path to success.
Inside Sales, Regional Sales
This one’s a biggie because if we’re not being transparent, then how are you supposed to fully trust us with your business? Transparency isn’t just something we strive for…it’s truly the basis for all that we do.
As a customer, you can...
Trust us to communicate clearly
Receive detailed and accurate information such as shipping updates
Have peace of mind that your Customer Relationship Coordinator will be responsive
For us, it's really about transparency, flexibility and understanding what our customers need. We'll then respond to that and try to come up with new innovations and approaches to working with our customers every day.
Global Marketing Manager
After more than 500 hours in the field interviewing customers, we recognize that reliability is the key to unlocking a next-level (Real)ationship and this can look a few different ways.
Reliability is...
Being committed to prompt delivery
Ensuring product quality
Dependable technical support when you need it
I work to get to know my customers personally. By doing so, I prioritize the end-to-end process for them—from receiving their orders to making sure they get quality product delivered to them when they need it.
Customer Relationship Coordinator
