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Our converter code

Photo of Meeshal
Photo of Laura
Photo of Austin

Three Shell Polymers employees with a glowing pecten in the middle.

We could’ve titled this page “Our Values,” but this code goes beyond what we value—it’s what we plan to deliver to converters like you every day.

Proactively
show up

Enough said. It’s one thing to react, but it’s another to proact! (We didn’t make this one up. It’s a real word, pinky promise).

This means we’ll...

Uncover your unique needs to provide personalized support

Monitor relevant industry trends on your behalf—all while seeking out your feedback each step of the way

Address any potential supply chain hiccups before they become problems

The heart of every customer engagement revolves around actively listening to my customers to understand their business, inside and out. By learning how our customers operate, I can propose solutions that mold to their specific needs, giving them a truly unrivaled experience on their path to success.

Meeshal Mahmood

Inside Sales, Regional Sales

Always be
transparent

This one’s a biggie because if we’re not being transparent, then how are you supposed to fully trust us with your business? Transparency isn’t just something we strive for…it’s truly the basis for all that we do.

As a customer, you can...

Trust us to communicate clearly

Receive detailed and accurate information such as shipping updates

Have peace of mind that your Customer Relationship Coordinator will be responsive

For us, it's really about transparency, flexibility and understanding what our customers need. We'll then respond to that and try to come up with new innovations and approaches to working with our customers every day.

Lauren Chamorro

Global Marketing Manager

Be someone you
can count on

After more than 500 hours in the field interviewing customers, we recognize that reliability is the key to unlocking a next-level (Real)ationship and this can look a few different ways.

Reliability is...

Being committed to prompt delivery

Ensuring product quality

Dependable technical support when you need it

I work to get to know my customers personally. By doing so, I prioritize the end-to-end process for them—from receiving their orders to making sure they get quality product delivered to them when they need it.

Austin Brisco

Customer Relationship Coordinator

Put simply, we’ll be proactive, transparent and reliable.

Put simply, we’ll be proactive, transparent and reliable.

Shell Polymers plant employee in a hard hat
Three people walking together outside

And really get to know the people behind the pellets.

And really get to know the people behind the pellets.

(Real)ationships

is not only a promise to you...


it's the code we live by.

Thank you for your support

To all of our customers, we want to sincerely thank you for considering Shell Polymers a preferred supplier. We understand it’s never easy to switch or add a new supplier to the mix. However, we hope you see the value in our (Real)ationships and are just as excited as we are to rethink how the industry has historically operated—together.

Sincerely,

Ted Nataluk

Kim McPhillips

Walter Chambers

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