At Shell Polymers, we’ve always strived to reinvent the customer experience. It started with strategically building our Pennsylvania plant to be 700 miles of most North American polyethylene buyers—and has since extended to our processes, ways of working and our industry-leading Customer Hub, which we’ve spent two years developing and testing directly with customer feedback.
Check out how the Hub will help drive your success as a converter from ordering to final delivery.
Level Up Your Business | Shell Polymers Customer Hub
2:14 minutes
Thanks to the Customer Hub, you can get a holistic view into your business with Shell Polymers while benefitting from shipment tracking, streamlined ordering and more.
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Fueling a better customer experience
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A key tenet of a (Real)ationship is being, well, real.
This means we’ll always provide transparency from initial ordering to final delivery and everything in-between.
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Cue the Shell Polymers Customer Hub.
This tool is the secret sauce to a better customer experience and provides you with a holistic view into your business with Shell Polymers.
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Because, let’s be real…you shouldn’t be worrying about what’s going on with your shipment.
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Real talk: What’s worse than information overload? No information at all.
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Good news: Our Hub’s customizable dashboards and notification preferences allow you to choose what, when and how you want to receive info from Shell Polymers.
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Real talk: Ordering shouldn’t be a tall order.
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That’s why you can easily order directly through our Hub based on convenient delivery or shipping dates in three simple steps—including reordering based on a previous order.
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Yep, you read that right.
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Real talk: You should be chasing the next big idea—not rogue railcars.
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With our Customer Hub’s GPS-enabled tracking, you can locate your rail shipments wherever they are and whenever you want.
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Almost like rideshare tracking…except we promise our railcars wont make any weird u-turns.
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Of course, you can check on your truck’s ETA through the Hub as well.
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Real talk: There’s no such thing as a dumb question.
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Curious to get more details on a shipment, order, or invoice?
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Submit inquiries directly through our Hub…
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And your Customer Relationship Coordinator will get back to you in a timely manner.
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Real talk: Is it day-tuh or dah-tuh?
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No matter the pronunciation, we’ll help you make important data-backed business decisions by sending key insights like monthly volume reporting and account statements straight to your inbox.
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Say goodbye to sifting through reams of data.
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(Real)ationships start with…working smarter, not harder.
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(Real)ationships start here.
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Shell Polymers “Making the Experience Matter” logo.
The Hub in real life
Let’s be real: Your to-do list is already long enough without adding “chasing down my PE supplier” to it. Read on to see our key Hub features put into practice through a fictitious Product Manager named Polly. (Yes, her name is modeled after the term “polyethylene.”)
It’s time for more product, so Polly logs into the Hub where she’s able to view all the orders she has placed throughout the past 15 months. Historically, she has had to manually resubmit the same order details each time with other suppliers, but she’s so happy that she can easily re-order frequently purchased product through the Hub in as little as one click.
Completion time: 1 minute
Her team is eager for the shipment to arrive and is already hounding Polly with questions. Luckily, she’s able to immediately track her rail shipment via GPS and share the ETA and relevant documentation with her colleagues.
Completion time: 1–3 minutes
Polly quickly realizes that she ordered the wrong product and elevates this by creating an inquiry. To her surprise, her Customer Relationship Coordinator (CRC) replies promptly. Whew, crisis averted!
Completion time: 3–5 minutes
Polly’s supervisor has a question on the order and wants to check out the product’s price history. Polly has a moment of panic because it could take a while to sift through the data, but then she remembers she can quickly download the price history report in the Hub.
Completion time: 1–3 minutes
To Polly’s surprise, she receives a notification that her rail shipment is going to be arriving earlier than anticipated. As a result, she’s able to plan accordingly and work with her team to ensure there is adequate storage space.
Completion time: Prompt
Fast-forward a few months and Polly’s team has been audited. Polly needs to produce a paper trail and the search and document repository makes it easy to pull everything she needs without having to search through endless files.
Completion time: 5 minutes
You wouldn’t buy something without reading customer reviews—and we get that. See what current Hub customers have to say.
If you’re a Shell Polymers customer, please get in touch with your sales executive or CRC for details on getting Hub access and all the current and upcoming features our system has to offer.
Psst…if you’re not a customer, we’d love to connect with you on what Shell Polymers (and the Customer Hub) could do for your business! Fill out the contact form below and we’ll be in touch.
“The Customer Hub is a Formula 1 race car. Other competitors are barely producing a horse and carriage.”
Product Manager
“This is the most high tech and user friendly portal compared to other suppliers.”
Product Coordinator
“The Customer Hub has been one of the wow moments of working with Shell Polymers.”
Relationship Manager & Buyer