Does your supplier resolve issues quickly?

Does your supplier understand your unique problems and goals, create solutions that address your needs, and provide transparent responses? If not, it may be time to move on, because now you have options.

Download the eBook to explore our approach

Inside our proactive approach

Chapter 1

Let's change the supplier-converter relationship

What if a supplier did more than creating and shipping what you ask for?

Chapter 2

Listening to and understanding your challenges

With so much already on their plate, it can be stressful for converters to deal with lack of communication from suppliers.

Chapter 3

Getting in tune with your business

Customer experience insights help amplify the customer voice and guide how we do business.

Chapter 4

A modern approach to production and logistics

Tracking shipments should be easy.

Chapter 5

Companies don’t form (Real)ationships; people do

A customer-focused supplier leadership team is key.

Chapter 6

Passionate pioneers are at the helm of our (Real)ationships

Process-specific experts who support customers every step of the way.

Improve supply confidence and mitigate delays

At Shell Polymers, leading technology and proactive communication with our experts are key to enabling success for converters. GPS order tracking and personalized attention from your account team mean you always know where your next shipment is, and that any problems that arise will be addressed quickly.

  • Monitor en-route shipments in near real-time with GPS tracking.
  • Our qualification process and technical experts ensure resin grades will run properly on your machines.
  • Access customized reports and notifications through our convenient Customer Hub.
  • Ask questions and address concerns one-on-one with your Customer Relationship Coordinator.